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FAQ
Frequently asked questions
Questions,
answered.
Everything you need to know about booking a ride, insurance and what to expect. Can’t find your answer? Call 610-504-5464 any time.
Booking a ride
Scheduling
How do I schedule a transport?
Call dispatch at 610-504-5464 any time, or request a ride online. A dispatcher will call you to confirm the pickup time, locations and any special needs.
How far in advance should I book?
Can you set up recurring rides?
Can a family member ride along?
Coverage and payments
Insurance & billing
Which insurance plans do you accept?
Is non-emergency transport covered by insurance?
How can I pay my bill?
What is a medical necessity form (PCS)?
What is an ABN, and why would I sign one?
Do you help with prior authorization?
Do I have to pay anything before the ride?
Where and how we help
Services & area
What areas do you serve?
Do you offer bariatric transport?
Should I call you or 911 in an emergency?
Do you provide wheelchair van transportation?
Do you offer long-distance transport?
What to expect