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Insurance & Billing
Insurance & billing
Coverage made simple.
Billing made clear.
We accept Medicare, Medicaid and most major insurance plans, and our team is here to help you understand every statement.
Pay your bill online
Two quick ways to pay
Bill Lookup
Find your statement and review the balance before you pay.
Express Pay
Pay in seconds using the details printed on your statement.
Payments are handled through our billing partner’s secure portal.
Accepted insurance
Insurance plans
we work with.
Don’t see your plan listed? Call us at 610-504-5464 and we’ll check whether your coverage is accepted.
Medicare
Medicaid
Aetna
Cigna Healthcare
UnitedHealthcare
Independence Blue Cross
Keystone Health Plan East
Highmark Blue Cross Blue Shield
BCBS Federal Employee Program
UPMC Health Plan
AmeriHealth Caritas Pennsylvania
PA Health & Wellness
Community HealthChoices
How billing works
Three simple steps
from ride to receipt.
01
Share your insurance
When you book, give dispatch the patient’s insurance details, including any Medicare or Medicaid numbers.
02
We bill your plan
After the transport, we submit the claim to your insurance plan on your behalf.
03
Pay any balance online
If a balance remains, you’ll receive a statement you can pay online or by phone.
Before your ride: coverage & payments
What to know about verification, approvals and what you may owe.
Insurance verification
Before a scheduled trip, we check the patient’s coverage with their plan. Have the member ID and any secondary insurance ready when you book.
Prior authorization
Some plans, including many Medicare Advantage and Medicaid plans, must approve non-emergency trips in advance. Medicare also reviews repeat trips, like dialysis. We’ll tell you if approval is needed.
Medical necessity
Most plans cover ambulance transport only when other transportation could endanger the patient’s health. A signed medical necessity form (PCS) documents this.
Copays & deductibles
Your plan may require a copay, deductible or coinsurance. With Original Medicare, you pay 20% of the approved amount after the yearly Part B deductible.
Payment before transport
If a trip isn’t expected to be covered, or you choose to pay privately, payment may be required before transport. Dispatch will explain any costs up front.
Advance Beneficiary Notice
If we believe Medicare may not pay for a trip, we’ll ask you to review and sign an ABN before the ride, so you can decide with all the facts.
Medical Necessity Form
Facilities and physicians can download our medical necessity form for non-emergency transports that require documentation of medical need.
Questions about a bill?
Our team can explain a statement or update the insurance information on file. Call or email and we’ll get back to you.
Do you accept Medicare and Medicaid?
Yes. We accept Medicare and Medicaid, along with most major commercial plans, including Aetna, Cigna, UnitedHealthcare, Independence Blue Cross and Highmark.